~MOD Boutique's Return Policy and Shipping Procedures Updated 1/20/21: Please note our return policy portal has changed. We now offer easy and free exchanges with our new system. This means once you ship your item back that is available for exchange, we will ship the exchange back to you at no cost!
MOD Boutique uses real time shipping with USPS which is determined by the weight and destination of your package. Please be assured that your items will ship out within 1-2 business days from the purchase date as long as the items are currently in stock. Note that holidays and weekends are NOT included in processing or shipping times. U.S. Postal Service (USPS) is our preferred shipping carrier. If you're trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Most packages are shipped USPS First Class (2-3 business days) or USPS Priority Mail (2-3 days). If you require express shipping please be aware that this will be an additional cost to you and that it will be express mailed but does not mean that the order will be processed immediately unless you notify us to let us know immediately once you have placed your order that you have paid for expedite shipping.
Please make sure your shipping address is entered correctly at checkout. Once your package leaves our facility we cannot intercept a package, expedite transit times, change shipping methods, or locate your package beyond the carriers tracking information. We are NOT responsible for packages lost or delayed in transit or marked as "delivered" by the carrier. MOD Boutique cannot be held responsible for packages returned to sender (MOD Boutique), marked by the carrier as "delivered", or sent to the wrong address due to incorrect information provided by customer. Please double check that your address CAN be delivered to and that the information you enter is correct. While items are inspected before they leave our store, MOD Boutique is NOT responsible for orders that arrive damaged by the shipping carrier.
However, MOD Boutique will be held responsible if "MOD Boutique's Shipping Protection" is selected at checkout. Please visit our shipping protection page for further information!
Please remember that delivery time does not include Sundays or Holidays. MOD Boutique will contact you with a follow-up email if the merchandise you have selected is not currently in stock.
We stand behind the quality of our products and want you to love them as well! We understand everything may not work for you and are here to help.
Items can be returned within 14 days of the delivery date for a store credit to be used on a future purchase. Items must be unworn, unwashed and tags must be attached. Follow the instructions to return/exchange your items. The credit may then be used to purchase a new item/variant if an exchange is desired. If an item is available for a straight exchange, the option will appear while completing a request through our returns portal. We will ship the exchange free of charge back to you. Customer is responsible to send the items back to us via carrier of their choice. Please make sure your return request is approved prior to to shipping the item(s) back.
- All on sale/sale items are FINAL SALE with no exceptions. This also includes site wide sales over 35% or marked final sale.
- Jewelry, hats, scarves, handbags, gift cards, and all other accessories are final sale or deemed final sale for sanitary safety.
- Damaged items must be reported within 3 days.
- We, at no cost, are responsible for washed items.
- Original shipping is non refundable if paid.
- Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Items must be postmarked within 14 days of delivery to the customer. If an item is sent back after 14 days, it will not be accepted.
We strongly recommend keeping your tracking number for packages that are being returned to us. We are not responsible for lost packages. Please contact your local post office with questions regarding shipment tracking.
Items cannot be washed or worn when claimed as damaged.
No exceptions outside of our return policy can now be made. Thanks for shopping local with us!
Please note that the store credit will not be issued for shipping fees associated with the purchase (expedited, international, etc.).
Ready to start a return? Click HERE.
Trouble with your order?
Please inspect your order immediately upon receipt. If you believe you have received DEFECTIVE merchandise you must contact firstname.lastname@example.org within 3 days of receipt. We are not responsible for merchandise damages after the item has been worn, washed, or altered. NO EXCEPTIONS.
If you were sent incorrect items or are missing items from your order please contact us at email@example.com or call us at 419-203-1209. We are here to help!
*Please note that colors and patterns may vary due to variations between different monitors and screens, as well as other factors.*
HOLIDAY RETURN POLICY:
We are happy to offer an extended return period through the holiday season! All purchases made on or after November 19, 2020 must be received by MOD BOUTIQUE by January 8, 2021 or within 14 days of delivery date, whichever comes later. All other return guidelines remain intact, including our store credit policy and items marked final sale. Please refer above for general return guidelines.