FAQ's
We ship orders from our warehouse Monday-Saturday. Picking and packing time is not included in the carrier transit time chosen during checkout. Your order will typically be shipped within 1-2 business days of the order placement. If you choose an express form of shipping during checkout, please contact us via phone or email to notify us. We can then prioritize your order higher in the queue.
While we have a great team working all day each business day, we cant always guarantee that orders will go out the same day but here’s what we can guarantee! If you order during a business day, your order will go out no later than the next business day! Order Saturday night? That will ship out Monday! Oh, but you ordered Sunday morning when we released the new items? Those begin to process Monday, which isn’t a store business day, but a shipping day. If you need your order shipped quicker than what you see here, YOU MUST contact us.
Email confirmations are sent throughout the entire process of your order. Once your order is packaged and fulfilled, the tracking number associated with your order will tell our system to email you with the information. You can click on the tracking number provided in the email along the transit of your package.
If you believe your package has been lost, please reach out to your local post office and us immediately. We can be reached at modboutiqueorders@outlook.com or 419-203-1209. Your local post office and or UPS will be the most helpful as they have a GPS tracking device that will track distance to where the package was scanned for delivery. Although the post office has the most reinforcements to fix this issue, we are happy to help along the way in finding a resolution for you if the matter is not dealt with by the carrier.
We work hard to fulfill orders as fast as they come in. If you need to change or cancel an order, please reach out to us immediately so that the order can be taken off of the warehouse's picking slips before it is shipped.
Please click "Start a Return" at the bottom footer of our homepage. This will walk you through our return process. Once approved, an email is sent with a shipping label to the email on file from the order.
If an item is sold out, please fill out the form next to the size that is sold out so that you will be notified if we restock the item. We do not restock everything as we launch 50-60 new arrivals each week. Items like denim, shoes and or very popular items will be restocked if available by the vendor.
Yes! As stated in our return policy, all things marked final sale, are really final. They are past season items marked down with a deep discount. What if they don’t fit? PLEASE dont hesitate to reach out to us prior to ordering for any sizing needs!/p>
While we would love to be able to offer free return shipping, its just not feasible while trying to keep our clothing items lower and competitive as well as offering cheaper shipping at check out. We are always available during business hours to assist you in sizing needs so that you can keep the need to return/exchange to a minimum.
Another great question! Again, because of inventory purposes, we cant always promise that we will have a size smaller or bigger should you need it. By processing returns and issuing store credits, it creates a seamless process as far as minimal inventory mix ups and holding items for pending returns.
We process returns in order as received. Please allow 5-8 business days from the time your return is delivered to then being processed. An email confirmation will be sent as soon as we scan in and process your return.
Please know that once an item has been washed, the item is now considered final sale. Please read all wash instructions on each item you receive prior to washing. If an item says hand wash only, please follow this carefully. We do not recommend putting it on your delicate cycle of your washing machine.
Please contact your local authorities. MOD Boutique is not responsible for stolen packages.
As an extension of our company, Route provides package protection as well as refunds and reorders for lost or damaged packages. Route Shipping Insurance is automatically added to your cart during checkout, however, it can be removed at any time before the order is placed.
Monday, Tuesday, Wednesday, Thursday, Friday.
You will want to continue making your Afterpay payments to stay in good standings with them. You will be issued the store credit to find something else on our website. This is considered an exchange.
